Feedback is often described as a gift, but receiving it does not always feel that way. A racing heart, defensive thoughts, or even tears can make constructive conversations difficult to navigate. This session explores practical strategies to turn feedback into fuel for growth. Participants will learn to recognize and manage emotional reactions, maintain composure, and distinguish between personal and professional feedback. Using frameworks such as PAUSE and SHIFT, attendees will learn about the feedback staircase, active listening and reframing criticism into opportunities. The session also highlights how openness and follow-through can strengthen professional relationships. By normalizing common emotional responses, including the question “What do I do if I cry?”, this presentation creates a safe space to address authentic challenges while equipping participants with tools to stay grounded. Attendees will leave with strategies to transform even the toughest feedback into a powerful driver of professional development.
Learning Objectives:
Recognize and manage emotional reactions to feedback.
Learn techniques to receive feedback objectively.
Transform feedback conversations into opportunities for growth.
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